Warranty coverage
Every system TruLight SLC installs carries the TruLight lifetime warranty. Lifetime means the rated life of each part: 100,000 hours for the lights, which is 11.4 years from installation, and five years for the control box. TruLight SLC adds its own installation coverage, listed after the manufacturer terms. Your signed customer agreement is the controlling document.
Permanent Lighting Limited Warranty
This warranty applies only to systems installed by a certified TruLight dealer using genuine TruLight components purchased from TruLight. DIY kits and systems not installed by a certified TruLight dealer are not covered.
Warranty Coverage
Control box and lighting modules: full replacement warranty for five (5) years from the installation date.
Lighting modules: after the first five years, a prorated replacement warranty from year six (6) through year 11.4. That is 100,000 hours of operation, based on continuous 24-hour use. Control box coverage ends after year five.
This warranty applies only to the lighting modules and control box. All other components, accessories, or materials are excluded unless otherwise stated.
Warranty Registration
The warranty period begins on the installation date.
Certified TruLight dealers must submit the warranty registration within 30 days of installation. Failure to submit within this timeframe may result in denial of warranty coverage. Submissions can be an emailed copy of signed agreement to warranty@thetrulight.com.
Product-Only Coverage
This warranty covers replacement products only.
It does not cover labor, including installation, removal, reinstallation, service calls, shipping, or other associated costs.
Prorated Coverage
During the prorated period (year six through year 11.4), if a lighting module fails, replacement product credit will be issued based on the remaining unused portion of the warranty.
Warranty credit is provided in product only and not as cash or refunds.
Genuine TruLight Components
The system must use genuine TruLight components throughout, including the control box, lights, track and wiring.
Adding third-party controllers, non-TruLight power supplies or power sources, non-TruLight wiring or track, unauthorized connectors, or other devices not approved by TruLight voids the warranty.
The manufacturer may deny any claim where a failure may be related to non-TruLight components.
Installation and Service
Installation, modification, repair, or servicing by anyone other than a certified TruLight dealer may void the warranty.
Warranty Claims
Warranty support is provided through TruLight's certified dealer network. All warranty claims must be submitted through the installing dealer and must include the original project paperwork signed by the customer.
The manufacturer may request photographs, installation information, or other documentation, and may inspect the installation or request return of defective products before approving a claim.
Exclusions
This warranty does not cover damage or failure caused by improper installation, misuse, modification, accidents, power surges, or external events such as storms or fire.
Coverage from TruLight SLC
- Parts and installation labor are covered for one year from completed installation.
- After the first year, the manufacturer warranty above continues to apply to covered products. Labor and service calls are not included.
- The warranty may transfer to a subsequent property owner when the current owner submits the transfer request through the TruLight customer portal before closing.
Not covered by TruLight SLC
- Wi-Fi, home-network, and device-connectivity problems
- Equipment that TruLight did not supply
- Accidental damage, misuse, abuse, or vandalism
- Property movement, settlement, shrinkage, or structural distortion
- Weather events, natural disasters, water, ice, and impacts from foreign objects
- Pollution, contact with dissimilar materials, airborne stains, mold, or mildew
Questions or claims
Call (801) 783-2039 or email trulightslcutah@gmail.com. Keep your signed agreement and installation date handy.
Current customers can also use the customer portal for warranty records and transfer requests.